With Zendesk for Android you can:• Access all your support ticket views• View all support ticket events and notifications• See a real-time list of activity on your tickets• Search support tickets and knowledge base articles• View and update comments, CCs, tags, and ticket fields• Get push notifications on ticket updates• Apply predefined responses, or macros, to tickets containing frequently asked questions• Easily bookmark a ticket for future reference• Upload and view attachments on tickets• Take a photo and attach it to a ticket
Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.